The Importance of Trust
The Importance of Trust
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A PDF paper by Charles Spinosa. To read ''I Wish you would Trust Me'', which highlights the 10 essential steps to building customer trust, click here.
Demonstrates how one bank in the US took a revolutionary approach to earning the trust of its customers through ‘spontaneous magic’ – and wonders whether counterparts in the UK are doomed to failure because they are merely ‘playing the trust game’
In the fourth in a series of special briefings, Dr. Charles Spinosa from VISION Consulting issues a powerful challenge to modern leadership theory by demonstrating that the role of leaders is not to be therapists but to show us what’s true. Access here.
Since customer satisfaction and trust in customer relationships are vital concerns today, it is essential for a company to be known as one that cares about its customers. Find out how to manage promises and build trust, here.
There is also a strong shift toward alliances between companies and away from the adversarial model of competition. In this environment, potential customers and allies will abandon companies that can neither make attractive offers nor be trusted in their promises.
They are a rare breed: transformative leaders earn that heady title by transforming not just companies, but industries. Charles Spinosa, Billy Glennon and Luis Sota believe there are four virtues that such leaders manifest, click here to find out more.
Taking a stand for achieving the impossible, seeing personal transformation in others, setting your corporate style and listening for difference demand more of leaders than today’s common list of leadership virtues.
Winning customers' trust is a top prize for brands. And when the trust is lost, it's very difficult to regain. So how can you get ahead of the competition with your trust-building strategy? In an interview with Fraser Allen, Dr. Charles Spinosa offers a fresh perspective, click here to find out more.
Find here a two-page PDF document containing the fundamentals of trust along with their definitions.
or example, Competence: The assessment that the performer is capable of reliable and timely performance in some domain. The performer builds this assessment by recurrently performing according to accepted standards and by rigorous management of his or her promises. This means either completing promises on time, or counter-offering, revoking, or declining in a timely fashion.
As the competitive environment continues to shift toward close alliances and long-term customer relationships, managing moods and building trust will be increasingly recognised as critical skills for any business, click here to discover more.
This short two-page PDF provides some typical assessments for some positive moods including ambition, serenity, trust, acceptance, wonder and more, click here for more details.
For example, Ambition: “There are future opportunities for me in this situation and I am committed to take action to make them happen.”
Successful relationships with customers in the digital world are high-trust relationships. Read the PDF here on how to rebuild trust when its been lost in an article by Charles Spinosa for IBM.
The message is simple: Trust has been lost and the digital world is here. Successful relationships with customers in the digital world are high-trust relationships. It is time for bankers to rebuild trust at the same time as developing all the communications and analytical advantages of digital technology. There is no other way. The highly digitalised, non-bank competitors are already taking the best parts of banking. Time is short. Is Apple about to join the fray? Is Amazon? Is Facebook?
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