Read here the 'Seminal HBR Article on Commitment-based Management "Promise-based Management - The Essence of Execution" 

'By examining the commitments people make to colleagues and customers, executives can figure out why work stalls and how to get it moving again''.

In many companies, critical strategic initiatives keep stalling. Important work sits un- done. And emerging opportunities fall by the wayside.

Read the PDF version of the HBR article here, or read a version in your browser here, 

Morale, Trust & Partnership

Throughout the world, companies are restructuring their operations to become more responsive to customers: redesigning their business processes, flattening organisational hierarchies, and building autonomous units and teams. These developments are making many businesses more competitive. At the same time, they are creating some new problems and challenges for managing business relationships and employee morale

This is also Billy's most used article over the years.

This paper addresses  a frequently neglected aspect of organisational life, namely  the moods of a company.

Do you Believe in Trust at First Sight?

Winning customers' trust is a top prize for brands. And when that trust is lost, its very difficult to regain. So how can you get ahead of the competition with your trust-building strategy? In an Interview with Fraser Allen, Dr. Charles Spinosa offers a fresh perspective. 

Read the interview here.  

Rebuilding Customer Trust in Banking 

The message is simple: Trust has been lost and the digital world is here. Successful relationships with customers in the digital world are high-trust relationships. It is time for bankers to rebuild trust at the same time as developing all the communications and analytical advantages of digital technology.

 Successful relationships with customers  in the digital world are high-trust relationships.  Read the article here on how to rebuild trust when its been lost in an article by Charles Spinosa for IBM.

NCR video

This video from our NCR project shows an entirely different transformation in New York City from the transformation in RSA, (View that video  here.)  However, we expect you'll see that we used the same techniques on our NCR project in Manhattan, as we did the RSA project.  (NCR is the the world's largest ATM supplier.)

Royal Sun Alliance (RSA) Video

VISION promised to show RSA that a service promise and new mid-market broker experience could increase the gross written premiums of 10 tough South-of-London brokers by 40% and that a newly designed fulfilment process would enable cutting staff capacity by 15%. 

Watch here as our client talks about the impact VISION had on their company.

Guide to Learning Team Practices  

Learning Teams is VISION's approach to peer-to-peer coaching and learning.  Read here about the four key activities in the approach, the key practices, and how to implement the practices on a week-by-week basis. 

The Story of Why

The Story of Why (PDF) provides good context for our work mobilising the Investment Manager role in major construction projects, click here for more details.