Authors
Authors
Embedded Files
Over the last decade, Charles Spinosa has developed a unique market-expansion practice devoted to helping clients develop customer experiences that enable them to enter or increase share in hard-to-penetrate or saturated markets. This marketing practice helps clients develop new service concepts to extend brands, reposition brands, build customer communities, and integrate new media and traditional marketing.
Read more on Charles and his work here.
Chauncey Frederick Bell III (born September 29, 1944) is a U.S.-based business management consultant, designer, author, and inventor. Bell has been a leader in the invention and application of a new theoretical framework for improving organizational performance and designing the way services are delivered in many economic sectors, based on language action perspective; speech act theory and the work of J. L. Austin and John Searle; cognitive science, especially the work of Francisco Varela and Humberto Maturana; and continental philosophy, particularly the work of Martin Heidegger.
Read more on Chauncey and his work here.
Named by The Economist as the "high priest" of loyalty, Fred Reichheld is the creator of the Net Promoter System℠ (NPS®) and one of the world’s leading experts on customer and employee loyalty. The best-selling author of four books on loyalty, he is a fellow at Bain & Company and founder of Bain’s Loyalty practice, which helps companies achieve results through customer and employee loyalty.
His latest book, co-authored with Bain’s Rob Markey, is The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World (Harvard Business Press, 2011).
Read more on Frederick and his work here.
Gerald leads joint VISION and client teams to implement designs that heighten our clients’ ties to their customers and greatly improve enterprise-wide coordination to drive new value for our clients and for their customers. In 1984 he co-founded VISION to capitalise on new, human-scale personal computer and local area network technologies. Since that time, Gerald has helped VISION grow into a successful management consulting firm with an extensive portfolio of projects in Europe and the Americas.
Read more on Gerald and his work here.
Peter is the VISION Director responsible for overseeing all delivery programmes to ensure that they meet VISION’s promises to its customers. Peter also leads VISION’s largest or most ambitious transformation programs, particularly at FTSE100 companies. Peter approaches his leadership with a combination of focused operational review meetings and CbM coaching. He focuses companies on how their actions will affect customers and works with teams to find ways to make extraordinary commitments to customer that generate significant improvements in profit.
Read more on Peter Luff and his work here (Coming Soon)
Page updated
Report abuse