Project List
BEING REWORKED INTO A TIMELINE
Embedded Files
SSE Distribution Programmes Investment Management Project PDF
What does it mean for you and me? Developing your value story, click here.
DaimlerChrysler PDF
Presentation to Global Management Team Information Technology Infrastructure, click here.
Customer at the Centre: Commitment-based Management for Collaborative Business Processes, click here.
Improving Sales via Broker Channels - to find out more on how VISION implemented a sales improvement strategy click here.
British Gas PDF
For an example of how VISION Consulting has helped in Delivering Great Customer Experiences through a Sustainable Culture Change click here.
Scottish Power PDF
For an example of how VISION Consulting utilize the Commitment Based Methodology – Roll-out - click here.
ABN AMRO PDF
To see how VISION Consulting can Demonstrate how the commitment paradigm (the “loop”) can be used to communicate complexity & value click here.
Southern Water PDF
To check out how VISION Consulting approaches a project that involves Transforming Customer Relations to a customer-centric approach click here.
Bank of Ireland PDF
For several examples of how VISION Consulting can Deliver a Game Changing Increase in NPS with a Service Transformation click here.
Irish Rugby Football Union / Irishrugby.ie (IRFU): Establishing a vibrant community on the internet
IrishRugby.ie was launched in October 2001 with the ambition of establishing a vibrant Irish rugby community on the internet. From 84,000 unique visits in its first month, it has grown to an average 287,000 unique visits per month in the year to December 2003. From its launch VISION provided an operational management service which made the site self-financing and profitable. Access the PDF case study here.
Intelligent Finance: Building a Revolutionary Bank in Record Time
Find here our PDF on The Intelligent Finance story which is about a new approach to banking, built around customers. Also, it is about how the new bank was built by VISION within a seemingly impossible timescale.
In this PDF paper we see how a Culture and Service Reinvention to Reposition a Commodity Business as a Service Business is performed, access it here.
From Product to Customer-centred Banking, see our PDF paper on how this was done here.
Blackrock Clinic: Customer Service Improvement
Blackrock decided first to enhance their outpatients booking service to further improve the complete patient experience. Improving service efficiency was also a goal on any transformation project for them. See our PDF here to discover how this was achieved.
Digicel: Reorganisation for continued Entrepreneurial Growth
The Digicel Chair and Vice-chair believed that the company’s central functions were becoming too dominant and costly and that a rift was emerging between Island Heads and Corporate functions. Check out here in our PDF the corrective action carried out by VISION.
See here in our PDF how VISION helped West Lothian Council Develop a deeper understanding of Customer Concerns.
Preparing to Enter the Single Electricity Market Ambition. Read here the PDF on how VISION aided Airtricity in doing so.
Global Investment Bank: A New Operating Model
Read here in our PDF how VISION helped Global CIO develop an innovative operating model that would provide needed flexibility.
Business Stream: Pricing Application
VISION were selected to build a new web based pricing application, that would incorporate both existing and new business rules, to accurately and consistently price water supply to non-domestic customers across Scotland. Read more here in our PDF version.
Blue Arrow asked VISION to look at the sales teams with a goal of increasing cross-selling brands, the cultivation of new ‘High Road’ accounts and the implementation of the new High Road strategy. Find out how we accomplished this request here in our PDF.
AEGON: Driving Sales through Service Improvement
AEGON appointed VISION Consulting to work with the Employee Benefits service division to turn things round. Check out our PDF slides here to see how we fulfilled our promise.
American Insurance Group (AIG): Deployment of Global Strategic Solution in Europe
VISION, in partnership with AIG, successfully implemented the S3 suite initially in AIG Ireland, which was the largest IT project undertaken by AIG in ten years and the critical part of the global project. Find out in our PDF slide here how VISION successfully implemented the S3 suite.
Citibank: Aligning people and practices to deliver effectively
Check out our PDF slide here to find out how VISION aided Citibank in order to reach their targets.
Sales Performance Improvement with the Sky UK ‘Sales through Social Media Team’
VISION promised to equip the team of sales advisors and the team leader with the knowledge, skills and capabilities to improve sales performance per FTE by at least 33% over a 12-week period. Check out the PDF version here to discover how we fulfilled our promise.
How Scottish and Southern Energy is Preparing for RIIO-ED1
VISION used its Commitment-based ManagementTM (CbM) approach to redesign work and roles by changing the recurrent requests and promises that managers made to field engineers and project managers. Find out how in our PDF found here.
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