Title: Fundamentals of Trust - BDA
Topic: Trust
Keywords: Trust, Sincerity, Competence, Involvement, Assessment, Customer, Performer
Type: Tabular - A4 Document (PDF) - Original Rebranded
Date Produced: 1996-2009
Learn here about the fundamentals of trust including sincerity, competence, and involvement.
For example, Competence: The assessment that the performer is capable of reliable and timely performance in some domain. The performer builds this assessment by recurrently performing according to accepted standards and by rigorous management of his or her promises. This means either completing promises on time, or counter-offering, revoking, or declining in a timely fashion.