VISION's Library Online - Fact Sheet

PROJECT FACT SHEET

COVID Contact Tracing - Call Centre Setup, Operationalise, and Ongoing Support and Management

HEADLINE: HSE COVID Contact Tracing

In the early spring of 2020, Irish healthcare was thrown into crisis. COVID-19 numbers were rising sharply, and radical action was required to prevent the Health Service Executive (HSE) being overwhelmed. Based on our track record of delivering extraordinarily challenging projects with multiple stakeholders on time, on budget and with all the promised benefits, VISION Consulting (VISION) was appointed to the role of Mobilisation Lead in the nation’s Contact Tracing effort.

Get the full project story here.

Key Information

Key words: Mobilisation, Contact Tracing, Call Centre Setup, Covid.

Start and Finish Dates: March 2020 – March 2022

Name of Client Referee (Title), Contact Details:

Sean Bresnan, (locating his title), +353 86 023 7284, sean.bresnan@hse.ie

Geraldine Crowley, (locating her title), +353 87 235 1512, primarycare.strategy@hse.ie

Kate Mulvenna, (locating her title), +353 87 814 3613, kate.mulvenna@hse.ie

Outcomes:

In the first wave, 1,800 contact tracers were trained and up to 1,400 positive cases and their close contacts traced daily (at peak). This meant that up to 5,000 calls per day were made from the combined CTCs.

In the second wave, 400 contact tracers were trained and up to 1,850 positive cases and their close contacts traced daily (at peak). 6,600 calls per day were made from the combined CTCs

Case Studies

The Case Study Slide Library has several HSE case studies. Click here to view them.

Read the full project story here about how using their experience responding rapidly to complex change requirements, our team's knowledge of accelerated design thinking, and expertise demonstrating flexibility, speed and agility while working with multiple stakeholders, were all recognised as critical contributors to Ireland's response to the COVID 19 pandemic.