PROJECT FACT SHEET

Hiscox - Customer Service Improvement 

HEADLINE: September 2020, the company was receiving up to 10 claims a day. By March/April 2021, that figure had risen to 160.

The skills and processes acquired by the Hiscox claim handlers as a result of VISION rapid mobilisation enabled the business to cope with a level of claims that might otherwise have overwhelmed part of its operation. 

VISION supported in the design and mobilisation of the portal, provided crucial training and, in VISION role as the Resolver, swiftly resolved hundreds of claims.

VISION enabled Hiscox to keep on top of a challenging situation, improve its processes, and build a template for mobilisation in other unexpected circumstances.

Read the full project story here.