PROJECT FACT SHEET
Cadent - Regional Operating Model (ROM) Rollout Project
HEADLINE: Cutting Costs and Improving Customer Satisfaction through Culture-Change Techniques
Cultural transformation and a 20% increase in Repair Teams’ productivity for Cadent Gas who owns and operates the United Kingdom’s largest gas distribution network.
Read the full project story here.
Keywords: Business Transformation, Productivity Improvement
Start and Finish Dates: February 2019 - March 2020
Name of Client Referee (Title), Contact Details:
Howard Forster, (locating his title), +44 7973 810062, howard.forster@cadentgas.com
Darren Elsom, (locating his title), +44 7973 810062, darren.elsom@cadentgas.com
Cultural transformation and a 20% increase in Repair Teams’ productivity for Cadent Gas who owns and operates the United Kingdom’s largest gas distribution network. Within the first 12-week period, VISION’s practices led to a doubling in repair team productivity in one of Cadent's regions with a clearly visible boost in mood and morale even as staff reductions were implemented. Over the next 12 months we mobilised new practices across half the company’s regions and sustained the productivity improvements which contributed to savings of £10 million a year.
Click here to see Peter Luff and the team talk about how we mobilised the new customer-centric, depot operating model in Leicester.
Read the full project story here.
The Case Study Slide Library has Cadent case studies including one for the Regional Operating Model (ROM) project. Click here to view the Case Study Slide Library.
You can see a small selection of the quotations on the Cadent page, here.
We have a spreadsheet that contains a large amount of feedback and quotations. Until we get clearance to publish it here, please contact us directly and we'll send you a copy.