CATALOG CARD
Transformation and Change Management using Commitment-based-Management (Summary of "Change Management: Approach, Strategy, and Making it Happen")
HEADLINE: change programmes fail to achieve their goals anywhere from 67% of the time to as high as 80% of the time.
VISION focuses on the essence of change. All change in organizations --even IT change-- means a change in the relationships and working practices among senior executives, managers, staff, vendors, internal service users, and external customers.
You can read the paper further down on this page, or access the paper (PDF) in Google Drive, here.