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Scottish & Southern Energy: House Moves Call Centre Resolver Handbook
HEADLINE: Guidance and direction to Resolvers
This document is designed to give guidance and direction to Resolvers in the House Moves call centre. This is a new role, and as Resolvers embed themselves in the organisation the contents of this handbook should be amended to reflect changes in approach and process.
You can read the paper further down on this page, or access the paper (PDF) in Google Drive, here.
Title: Scottish & Southern Energy: House Moves Call Centre Resolver Handbook - VISION
Topic: Resolver
Keywords: SSE, Resolver, handbook, call-back, commitment, customer, guide, tools
Type: not yet specified
Date produced: 1rst September 2006
The guidelines provide an overview of what the role entails and instructions on how to use the tools. There are some general operational hints and tips that might prove useful as well as some suggestions regarding management practices and management reporting.
House Moves Resolver Handbook v1.0 #resolver #customerservice.pdfTo download, click the pop-out icon in the top-left of the document displayed on this page. That will open a new browser tab where you can download the document.
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