CATALOG CARD
Speech Acts & Breakdowns
HEADLINE: Breakdowns that occur and the contributing factors.
A Speech Act is something expressed by an individual that not only presents information, but performs an action as well.
You can read the paper further down on this page, or access the paper (PDF) in Google Drive, here.
Title: Speech Acts & Breakdowns - VISION
Topic: CbM Practices
Keywords: Speech acts, breakdowns, corrective action, listening, negotiating, assessing, adjusting
Type: not yet specified
Date produced: not yet specified
Another key principle of CbM is that breakdowns are an inevitable part of business life. Paradoxically, most organisations try to avoid them and lose a rich source of taking corrective action in the moment. The ability to spot and bring breakdowns to the table is a key part of a leader’s role.
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