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Reflections on Listening and Anxiety* in Designing ‘Our Changing Business’ Life
HEADLINE: Change is one of the few things we count on today.
Change produces unsettledness or anxiety in our bodies (and of our customers). To some degree, this unsettledness is always there; at every moment we have the rest of our lives in front of us, and we cannot be certain about the future.
You can read the paper further down on this page, or access the paper (PDF) in Google Drive, here.
Title: Reflections on Listening and Anxiety* in Designing ‘Our Changing Business’ Life - Chauncey Bell and Shirah Bell, PhD
Topic: Listening
Keywords: reflections, listening, anxiety, customer, change, concerns
Type: not yet specified
Date produced: 2002
To summarize, then, in this paper we will explore anxiety (concerns), how it shows up as an ally when we are undertaking to make changes, its virtues and dangers, and how we recommend interacting with it. Then we will connect anxiety with listening, introduce what we think listening is, explore the role listening plays as we undertake to changes ourselves and our circumstances, and finally we will make some recommendations for future action.
3. Reflections on Listening, Anxiety & Concerns_by Chauncey and Shirah Bell.pdfTo download, click the pop-out icon in the top-left of the document displayed on this page. That will open a new browser tab where you can download the document.
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