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Fernando Flores Wants to Make You an Offer

HEADLINE: Spend any time with Fernando Flores and he will assess you.

Spend any time with Fernando Flores and he will assess you. He may make an offer, which you are free to accept or decline. If you accept, he will make a commitment to fulfill his promise. These simple words, or “speech acts,” form the vocabulary of a set of practices that he has deployed across three continents. Their purpose is to help organizations realize improvements in productivity, coordination, and culture — by codifying and making effective the directives and agreements at the core of business conversation.

You can read the paper further down on this page, or access the paper (PDF) in Google Drive, here.