CATALOG CARD
Change Management: Approach, Strategy, and Making it Happen
HEADLINE: Change Programs fail to achieve their goals anywhere from 67% of the time to as high as 80% of the time
VISION focuses on the essence of change. All change in organizations—even IT change--means a change in the relationships among senior executives, managers, staff, vendors, users, and external customers.
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Title: Change Management: Approach, Strategy, and Making it Happen - Charles Spinosa
Topic: Transformation
Keywords: Change Management, CbM, Change Leader, Relationships, Commitments, Behaviour
Type: Promo Paper - A4 Document (PDF) - variation/ initial version
Date Produced: 2008
Our change management programs focus on changing relationships by making explicit--and then changing--the network of recurrent commitments that constitutes the organization. Inside any organization, managers and staff engage in tasks either explicitly or implicitly to satisfy requests of internal or external customers—the people who request evaluate (and pay for) the work. A productive organization fosters the coordination of those recurrent commitments. But for most managers, these implicit and sometimes even the explicit commitments are invisible.
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